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Reports

Delivering the Brand

OEMs and customer experience at dealers

OEMs are increasingly focusing on brand rather than product differentiation in order to compete effectively. The customer experience delivered by dealers is an important component of the total brand experience. By adopting a structured approach to developing customer satisfaction at key touch...

Corporate Responsibility in the Food Industry

Too hard to swallow?

This document summarises the discussions from this event, highlighting the complexities of the supply chain in the food industry and the steps that some companies are taking to derive value and new opportunity through corporate responsibility.
Sustainability

Profits from Poverty

The ethics of making money from the poor

Two-thirds of the world's population live on less than $1000 a year. Though individually cash-poor, as a group they constitute a significant target for business. Making profits from poverty may make financial sense, but is it ethically acceptable? This document summarises discussions from one of...
Sustainability

Innovation Excellence Study 2005

How companies use innovation to improve profitability and growth

How leading companies are using innovation matters, and firms realise it. As a number one priority, companies worldwide are targeting the huge untapped potential to improve profit growth through innovation management. This is concluded in a global study, which focuses on how companies worldwide...
Industrial goods & services

Increasing the Efficiency of your Automotive Software Development

Increasing the Efficiency of your Automotive Software Development

This Arthur D. Little study covers the growing importance of software in the performance and differentiation of electronics systems. Our OEM and tier 1 clients have increasingly asked us to focus on helping them improve the efficiency of their embedded software development processes.

Collaborative Engineering in the Automotive Industry

Networking in innovation becomes increasingly important within the Automotive Industry.

Collaborative engineering covers all activities between company organisations and partners in the course of joint development projects based on a defined reference process model and including IT support. With this study, Arthur D. Little and our study partner ProSTEP AG discuss the issue between...

Telecom Operators: Facing off on Convergence

Telecom Operators: Facing off on Convergence

This white paper is an update of last year's study "More effort required" and is based on a survey conducted by Arthur D. Little and Exane BNP Paribas of selected industry experts, such as telecommunications operators, suppliers, regulators and content aggregators in Europe. The report...

The Real Issues in a New Nuclear Programme

The current energy review is just the beginning

The public may have the impression that any “new nuclear power“ decision in a government's energy review is a simple yes / no. But any decision by the government in favour must say how. A simple “yes” from the government will not persuade the private sector to finance and build a nuclear power...

The Fit between Business Strategy and R&D Organisation

The fit between business strategy and R&D organisation

Corporations constantly struggle to get the right fit in their R&D organisation. It should neither be too global nor too focused, and it must fit into the company’s overall strategy. This article shares the insights from a study undertaken by Arthur D. Little of the link between business...
Strategy

Site Selection in China

Manufacturing Site Selection in China

Driven by the need for global presence on the one hand and cost efficiency on the other, the decision to set up a manufacturing site in China needs to be prepared and carried out by respecting all the necessary parameters. With this paper, we give upfront answers to the key questions.
Industrial goods & services